Privacy - personal data and cookies
This policy explains what personal data we process through this website and how we protect it.
Data controller
SOBAL "Luxor" EOOD
Company number (UIC) 125535944
59 Bulgaria Blvd, Karshiyaka, Plovdiv, Bulgaria
Represented by Dimitar Georgiev Taskov, Manager.
Hospital manager: Tsvetka Filipova.
Contact for data protection questions
For any questions about how we process your personal data, you can contact us at the address below.
office@luxorclinic.comWhat personal data we process
Through the contact form
We collect your name, email address, telephone number, age (optional) and the content of your enquiry. This data is sent directly to our office email and is used only to reply to your enquiry.
When you browse the site
Technical usage data is collected through Google Analytics — see the Cookies section.
Legal basis
We process the contact form data in order to respond to your enquiry (Art. 6(1)(b) GDPR). Analytics data is processed on the basis of your consent (Art. 6(1)(a) GDPR).
Retention period
Enquiries are kept in our office mailbox until the correspondence is concluded, and no longer than necessary for that purpose.
Recipients
Cloudflare (website hosting), Google (office email and analytics). We do not sell or share personal data with third parties for marketing purposes.
Your rights
You have the right to request access to your data, to rectify or erase it, to restrict its processing, to transfer it to another controller, and to object to its processing.
To exercise these rights, write to us at office@luxorclinic.com. We will respond within one month.
If you believe we are processing your data unlawfully, you have the right to lodge a complaint with the Commission for Personal Data Protection (www.cpdp.bg).
Cookies
This website uses cookies solely to analyse traffic through Google Analytics, and only after you give consent. You may decline or change your choice at any time.
Last updated: November 2026